How do I request to return an item?
Send email to [email protected]
How do I return an item?
After your claim has been validated (after sending a video clip or picture of the item delivered), a return would be authorized.-
Once retrieval is initiated, what happens next?
You will have to take the goods to the vendor/sellers store if purchased in your country.
Goods/Products shipped internationally cannot be returned.
Can my warranty be voided?
Yes, a warranty is voided once an item within the warranty period is opened or referred to a technician(s) not affiliated to the manufacturer.
I initiated a return but have not gotten a response and its over 48 hours, what do I do?
Please send an email to us [email protected]
Do I have to return the gift when I return a product?
Yes, any free gift must also be returned.
How do I track my return status?
We will keep you updated by email and SMS about the status of your return.
Once return of my package is done, how long will it take to be refunded?
Depending on the complaint, a refund would be made to glawomen wallet immediately return is confirmed or refund will be made after claim on defect is validated
Why was my item redelivered to me instead of a refund?
Returned items will be redelivered to you if we cannot validate your reason for returning it. For example, a phone returned for not charging will be tested extensively and if the claim is not validated, (phone charges properly) the item will be taken to the vendor/sellers store for you to pick up.
How long do I have to request for return?
You can request a return within 7 days for all eligible items if:
You receive a wrong, damaged, defective, product standard/quality or incomplete item.
You change your mind, with the exception of underwear, adult toys, groceries, perfumes, cosmetics, hair extensions and jewelry.
Note that for changed mind, the return has to be authorized by the seller
When returning an item, ensure all seals, tags and accessories are left intact and the item is in its original packaging. If you have created a password on the device you wish to return, please ensure it is removed, otherwise, your return will be invalid.